The Curious Engineer

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Founder's blog

jitbit.com

Help Desk Software and Customer Service app from Jitbit. Both SaaS (hosted) and on-premises (self-hosted) versions available. Get started in 2 minutes!

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140 from 25 Apr 2014 to 14 Oct 2026
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2026 22

  1. Setting up a helpdesk team
  2. Do people actually use AI support?
  3. Best AI helpdesk solutions in 2026
  4. HR Helpdesk Software for Employee Requests and Onboarding A new employee starts on Monday. Their manager has emailed HR about the paperwork, IT about a laptop, and facilities about a badge. By Friday, nobody is sure which tasks are finished. HR helpdesk software gives each request an owner, a deadli
  5. Helpdesk Ticket Priority Levels: P1–P5 Explained (With Examples) Helpdesk ticket priority levels tell your support team how fast a ticket must be handled and what escalation steps kick in. Start with an impact and urgency matrix, then use the P1-P5 examples below to define what each priority means f
  6. 20 Canned Responses for Customer Service (With Examples) You have six tickets about the same outage and another asking for an update. Typing the same reply seven times helps nobody. Canned responses are saved replies you can reuse for recurring customer service questions, then edit to fit the person
  7. Jitbit Helpdesk Bot is now in the Microsoft Teams Store
  8. Top 20 Helpdesk Interview Questions (with answers)
  9. How big should your IT helpdesk team be?
  10. We let AI answer support tickets for a week. It one-shotted 70 out of 104.
  11. SaaS update: tightening email authentication for *.jitbit.com addresses
  12. Benefits of Single Sign-On for Help Desks Single sign-on (SSO) lets users open your help desk with the same identity they already use for work: Microsoft Entra ID, Google Workspace, Okta, OneLogin, Active Directory, or another identity provider. For a help desk, the practical benefits are simple: fe
  13. AI features now run on-premise
  14. Windows Location Services Not Working? How to Fix the Missing Geolocation Service (lfsvc) I've just spent two hours figuring out how to repair Location Services in Windows 10, and I simply can't resist sharing my battle scars. Although it's somewhat off-topic for this blog, as we primarily focus on
  15. Helpdesk for linux
  16. employee experience of the help desk
  17. A Quick Guide to SLA Management and Best Practices SLAs, or Service Level Agreements, are an agreement between your support staff and the customer. They establish the timeline customers should expect when contacting your support staff. This SLA guide will walk you through what an SLA is, how to crea
  18. achievements
  19. loyal customer
  20. Will AI kill SaaS helpdesks?
  21. 13 "Must-Have" Components of a Rockstar Ticket Management System If you’re a business owner, there is always a lot to do. Vendors need to get paid. Customers invoiced. Bugs fixed. Customer service questions to be answered. There are countless moving pieces that never end.
  22. 10 Signs Your Customer Support Team is Ready to Drop the Shared Inbox Almost every business has one thing in common: they start out with limited resources, but still need a way to collect user feedback and manage customer support requests.

2025 7

  1. How We Dealt with the Cloudflare Outage Or: That Time Half the Internet Died and We Didn't
  2. Most Demanded Helpdesk Features, According to IT Pros We've analyzed professional reviews, user testimonials, and forum discussions from IT professionals to identify their common pain points and what they value most in existing helpdesk solutions.
  3. What’s the Difference Between ITIL and ITSM? Is your company building or expanding upon IT Service Management options? If so, you’ll see the terms ITIL and ITSM come up with some frequency. Given that the acronyms sound so similar, there’s often confusion over what they really mean and how they func
  4. Rule-based chatbots in Jitbit Helpdesk using "rule chaining" Our "Automation engine" has been out for a while now and I'm happy to see that it's the most heavily used feature in our help desk software. Clients use it for all sorts of tasks: to send out auto-responders, to auto-assign tickets to help
  5. Google OAuth Support for Gmail Mailboxes in Jitbit Helpdesk Update – March 2025: Apparently, expanding Google OAuth support to over 200 customers requires undergoing a comprehensive, year-long audit- an expensive process that can cost thousands of dollars. While we're still evaluating our next steps
  6. What’s Been Happening at JitBit This Year? It’s fair to say that 2020 has been kind of crazy so far. While the pandemic has impacted us on a global scale, it has been a unique and often worrisome environment for all affected. Our team here at JitBit have been taking precautions along with everyone e
  7. The SaaS paradox, Shifting to Linux, and a love/hate letter to Microsoft As your SaaS application balloons in size and complexity, you're smacked right in the face with what I call "The SaaS Paradox" - where 90% of your work, blood, sweat, and tears become completely invisible to your customers. Let

2024 4

  1. New Design is out of beta, Old UI is no longer maintained We're excited to announce that the open beta of our new design is finished! While you can still use the old design if you'd like, we won’t be fixing any minor bugs or adding new features to it. Going forward, the new UI will be the only versi
  2. How to Collect Customer Feedback and Improve Your Service Every service desk should have standards, metrics and SLAs that they monitor and strive to live up to. You could argue that no metric is more important than the impression of your users. They’re why you exist, right?
  3. Jitbit Helpdesk: A New Look on the Horizon (Whether We Like It or Not) We're thrilled (read: mildly terrified) to announce that a full UI redesign for Jitbit Helpdesk is finally in the works. This refresh aims to bring a more contemporary look to our platform while maintaining the efficiency and eas
  4. best skills

2023 5

  1. Saas helpdesk
  2. We received a GDPR violation notice :) A couple of months ago our little startup received an email notifying us that we were violating GDPR. They went on to warn us about a potential massive and terrifying lawsuit. The reason? Our website was using Google Fonts, which apparently transferred user dat
  3. Our 9 Best Tips for Managing Your Support Tickets How you deal with your support tickets determines a lot of things: How the customer views youYour company's reputationYour support staff's workloadAnd much more
  4. How to make loyal customers On average, loyal customers are worth up to 10 times as much as their first purchase according to White House Office of Consumer Affairs. Simply put, the more loyal customers you have, the more money your company makes.
  5. Great customer support improves metrics: the numbers Let’s be honest, we put marketing and development first and everything else second. Despite the overall positive trend, customer support is still an afterthought for most small SaaS companies and that is a huge mistake. I know, the only thing that

2022 4

  1. The Best Help Desk Software in 2022 What is help desk software Help desk software is a tool used by support members throughout the corporate space to respond to customer questions. It's usually not just one tool, but a combination of many that support technicians use to manage all incoming queries.
  2. Startup hacks we learned in 2013 When I first started my company 7 years ago I thought running a software startup is 80% about writing software. Unfortunately, it turned out to be the other way around. Coding takes only about 20%. The remaining 80% is marketing, team-management, SEO, product managem
  3. 6 Lesser Known Helpdesk Ticketing Features Everyone Loves We track feature usage. And as it turns out, along with the "core" helpdesk functions, like tight email integration (creates tickets from incoming emails), or "single sign-on" (authenticates users against the company's existing accounts), her
  4. You're backing up for the wrong disaster Everyone should be doing backups, right?

2021 17

  1. this guide
  2. SLA's are sadly uncommon in the SaaS space After the recent Facebook outage I got curious how many SaaS B2B products have an actual SLA - a Service Level Agreement with a legally binding uptime commitment. Turns out SLA's are very uncommon in the SaaS space. Here's a little comparison table I compil
  3. Jitbit is ported to .NET Core I figured we owe this post to our customers (mostly) because of all the fluctuations we've been going through lately.
  4. Amazon vs. the rest of the FAANG About eight years ago someone hacked into our AWS account and launched hundreds of GPU virtual machines for cryptomining. Our monthly bill went from the regular $200 to over $50k overnight. We did not have a paid "support" plan, we were not a VIP client (on the contr
  5. How Can You Support Your Agents in 2021? Behind every successful help desk are agents who make them run. You rely on your agents to help form the impression that customers or users get of your service, to provide genuine help when people need it and to gather and pass on valuable feedback that will
  6. help desk or service desk
  7. The Dangers of NOT Having a Help Desk Believe it or not, a question comes up every now and then - can I get away with not having a help desk app?
  8. Reasons Not to Outsource Customer Support I've recently bumped into several conversations about outsourcing customer support, mostly among bootstrapped software founders who are (obviously) overwhelmed with work.
  9. Best Practices for Tickets with no Customer Response How should a support agent deal with unresponsive users - who create tickets and then don't respond? ITIL tells us an incident should only be closed by the user who created it. Otherwise the ticket should be put "on hold". But in reality... There'
  10. Use Ticket Tagging to Supercharge Your Team Tagging is the bane of many support teams' existence. Do you do it manually? Use Zapier to build automated tagging? Use a dedicated tool to tag tickets based on customer sentiment? Set up daily reminders to make sure tagging actually happens? There are so
  11. Product update: Security and Privacy in Jitbit Helpdesk Privacy and security of our customers are our topmost priority. Here's what we've been busy with lately:
  12. 13 Tips to Manage Your Support Ticket Queue Like a Boss For support agents, there are few things more stressful than an in inbox overflowing with support tickets. mana Managing the queue can be brutal. Just when you think you’re done, you see others waiting in the ticket line. There are the tickets
  13. 5 Customer Service Trends for 2021 In the world of help desk software, we always want to stay on top of what’s happening in customer service.
  14. Why It's Time to Trade in Your Shared Inbox for a Ticketing System Are you still using a shared inbox for the help desk or support function? It’s common for businesses to implement a shared inbox during the early stages, especially while their operation is still small. Shared inboxes can work while
  15. 6 Ideas for a Streamlined Help Desk One of the key challenges that most help desks have to juggle is managing time. You’ve got constraints in terms of budget and number of assigned technicians or agents you can have, and you need to balance that with the workload coming through your help desk. This
  16. How to Get Actionable Insights Through Your Help Desk The help desk is a hub for many activities. Primarily, it’s about providing excellent service or support to customers and users. However there’s another worthy cause your help desk is in a prime position to assist with: gathering insights that ca
  17. What is an Enterprise Help Desk? We love operating in the IT world, but it's definitely full of jargon! In the space of help desks or service desks (the two terms are often used interchangeably), a commonly asked question is, what is an enterprise help desk?

2020 25

  1. 5 Great Ways to use Helpdesk Automation Change can be scary. When you get comfortable and familiar with a particular process, it can feel strange to move beyond what you’re used to. While certainly different from the older way of doing things, automation creates a better experience for your team and
  2. Managing Your Help Desk Statistics What are the bottom-line factors that tell you if your help desk is doing a good job? When you look at it from a business-growth perspective, customer satisfaction and experience are the keys to success. What you do directly impacts how customers view the company a
  3. Help Desk Agent Burnout is Real: Here’s What You Should Know How busy has your help desk been lately? Many companies have found that the workload on their agents has increased considerably, especially over the pandemic and with more people working remotely. Even under normal circumstances, the help
  4. Helpdesk Job Description If you're lucky enough to be hiring right now, you already know that candidates are swamping the job market. Even more so than usual, helpdesk jobs are hot commodities, and many people are interested in them. So, what's the best way to ensure that you get the candidates that
  5. How Helpdesk Automation is Streamlining Efficiency One of the hallmarks of a successful helpdesk is operational efficiency. While we’ve come a long way since the early days of helpdesks, there are still many companies that are using manual processes for prioritizing, assigning tickets and taking car
  6. Automated Chatbots: How Are They Progressing for Helpdesks? One of the major developments over the last few years is the use of automated chatbots for help desks.
  7. 9 Help Desk Best Practices Your IT help desk plays an important role in the everyday running of the company. It's a resource that users or employees are turning to in order to get on with their jobs, so what the help desk does can have a real impact on how well everything else goes.
  8. These Are the Help Desk Metrics You Should be Managing When you’re tasked with managing a help desk, it’s important to have some key metrics in place for measuring the effectiveness of your operation. Metrics are what let you know if you’re improving, declining or remaining steady in key areas. Nota
  9. HIPAA for Your Help Desk HIPAA is one of those things that not every help desk requires, but when you do need it, it’s critical that it is done right.
  10. customer service metrics
  11. Shared Inbox vs. Ticketing System: The Pros and Cons How did you operate a support or helpdesk environment in the early days of your business? For many companies, starting out with a shared inbox is the norm. All helpdesk emails go to a common email address and multiple employees have access to that
  12. Fundamentals of an Excellent Helpdesk Experience What makes for an excellent helpdesk experience? Your helpdesk is a key customer service channel; if it doesn't deliver as well as it should, you'll soon hear about it with complaints or even poor reviews.
  13. 5 customer support tools for everyday use Your helpdesk app helps you with a lot of things, but it can only do so much. I use a lot of third-party tools when I reply to tickets – they help me save time and provide better quality in my replies. In this post I've compiled a list of the five most usefu
  14. Tips for Managing a Successful Internal Helpdesk Team Your internal helpdesk provides a vital service for the company.
  15. How to Automate Your Customer Service Without Losing The Personal Touch Automation and optimization is everywhere these days, with companies working to improve operational efficiency in order to reduce cost while improving the overall customer experience. The advancements we’ve seen in technology ha
  16. What You Need to Know About GDPR and Helpdesk Software Data privacy and protection issues have been big news over the last few years. In 2018, the European Union enacted the GDPR, a wide-reaching set of regulations with the purpose of promoting data privacy.
  17. How to Create a Customer-Centric Knowledge Base Your organization is always being judged on how well it provides customer service.
  18. Simple Tips To Reduce Your Customer Churn Customer churn rate refers to the percentage of customers that leave your business in a given period of time. And can be calculated by dividing the number of customers you lost by the number of customers you started with, in a particular time period.
  19. an article encouraging founders to reply to support tickets
  20. 5 Things You Can Learn From Your Ticketing System Reporting How does your company track and measure the effectiveness of your ticketing system? Reporting is an important feature to pay attention to because through reporting, you can gauge the “health” of your customer ticketing experience. You can t
  21. Customer Service Expectations in 2020: What You Should Know “Operator,” “representative,” “human please!” Customer service has come a long way in terms of available technology, but one thing remains constant: people still want service from humans! If anything, the technology we have today has helped
  22. 8 Tips for Managing Your Self-Hosted Ticketing System Are you using or leaning toward using a self-hosted ticketing system? While many of our clients choose to use our hosted, SaaS version of our ticketing system, we also offer self-hosted for those that prefer it. Choosing this option means that yo
  23. "4 Metrics to Monitor Customer Happiness"
  24. Empathy is not the most important thing in customer support Without a doubt, the most important quality to have as a customer support worker is empathy. This is the quality you need to look for when hiring. However, some companies, especially, young startups seem to take this a little bit over the t
  25. Better words to use in your customer support emails We always talk about how our responses to customer support requests should be more personal and less corporate and boring. But what makes a response personal? It's all about the words you use. This article is about how you can dramatically improve

2019 28

  1. Train Your Team for These Customer Service Scenarios There comes a time in every support technician's career when they stumble into a situation they've never encountered before. Being out of familiar territory is uncomfortable, and sometimes wrong decisions are made.
  2. Looking for Zendesk Competitors? Here are Some Great Alternatives Zendesk is a popular choice in the help desk software market. It has integrated customer support with add ons like knowledge bases and live chatting. WIth a wide array of package choices, Zendesk has a powerful suite of tools to get a
  3. 43 startup blogs That Will Elevate Your Business in 2016 (and Beyond) "The only thing worse than starting something and failing… is not starting something."Seth Godin
  4. Helpdesk iOS app is coming Many of you will be happy to know that we've just entered the private testing phase with our brand new Helpdesk iOS app. We're aiming to submit it to the Appstore within a week, so you can expect the release at the beginning of April.
  5. support desk
  6. Product update: Subtickets, Customer satisfaction surveys and Dependent custom fields We are happy to announce three big new features. All of them were requested for a while now. And all of them are already live for the hosted customers so you can go ahead and give them a try. We'd love to hear your
  7. Create a Customer Support Experience That Drives Growth If you have a customer service team, you are striving for good customer support experience. That's a no-brainer. Of course you're striving for it. You have been told it's the goal and you're doing your due diligence.
  8. How to take a vacation if you are a SaaS founder At Jitbit only two people have access to the entire company infrastructure - me (Max) and Alex. If something goes terribly wrong and the team can’t handle it, one of us has to get online and fix it. And we learned how to handle it pretty well over the
  9. Product update: built-in screen capture - add videos and screenshots to help desk tickets We are very proud and super stoked to announce a new help desk feature: you can now capture a screenshot or even record an entire video of your screen and attach it to your tickets. No extra software required,
  10. Legal Stuff They Don't Tell You About Remote Work My company - Jitbit - is an all remote company. We are 100% distributed, we don't have an office and our teammates literally work from around the globe (currently it's the UK, the US, Latvia, Israel and Turkey). So it might seem strange for me to war
  11. Fix The Damn Docs We blog a lot about customer service here. Best practices, useful metrics, "how X helps with this" and "how Y helps with that", blah-blah, yada-yada...
  12. Customer Support by Founders I love answering support tickets. And - even though my team hates this - I try to do that every day. No, really, ask our customers. Nothing gives me a better understanding of how things are going, than spending an hour or two talking to our clients.
  13. Product Update: Using AI to Hide Email Signatures We hate email signatures. There, I said it. We are sick and tired of constantly scrolling through huge disclaimers, logo images and fancy titles trying to find useful information in a wall of text. It gets even worse when an email thread or a support
  14. Difficult Customers Can Be a Nightmare: How To Effectively Handle Tough Customers Customers are golden assets to your business but there are some that prove to be very hard to handle. Let me explain: those customers that will always complain of a small issue or even when there isn’t much to complain
  15. 5 Hacks To Delivering Satisfactory Customer Service Customer satisfaction is key to winning more sales and long-term customer loyalty for your business. However, it all starts with the customer's experience with your business. Here's what I mean: how the customer is approached and how his or her que
  16. How Jitbit Help Desk helps you with GDPR The new European General Data Protection Regulation act (GDPR) introduced some new data processing and handling requirements and since Jitbit provides a SaaS help desk app, that sits in between our customers and their clients, we have to be compliant in two w
  17. No Bullshit Proactive Customer Service How to provide proactive customer service without being intrusive? OK, so everyone's talking about proactive customer service these days. Which is - helping a customer before they actually ask for help. While this sounds very nice and all, in reality you're mos
  18. Customer Service Tips FOR CUSTOMERS - How to Squeeze the Best Support out of Companies There are soooo many "best practices" posts for support agents out there. But almost none for angry customers! How can you speed up case resolution? What do you do to expedite a response? How to fill in your reque
  19. Customer Service Quotes "The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works."Jeff Bezos
  20. Product update: Out of Office status for users Most of our companies are medium to large sized teams with at least five helpdesk agents. A lot of them also have strict SLAs - you are obligated to reply to tickets within a certain amount of time.
  21. Browser Market Shares 1993-2019 Animated History I've dug some data from various sources and created this simple animated chart for browser market shares from 1993 to 2019.
  22. 8 Striking Ways How a Help Desk App Can Optimize Your IT Department’s Efficiency An efficient IT department is a dream of most business owners because it leads to the smooth running of other business departments. And in this tech-driven world, most departments in different organizations run on techn
  23. Fascinating Benefits of A Personalized Customer Support Towards Lead Nurturing Lead nurturing refers to how you develop relationships with your buyers at every stage in the sales funnel. It involves listening to your prospects’ needs and providing them with relevant information they are looking for
  24. 24/7 Support Ain't Worth Dying For Don't spend your days and nights at the office – in the end, it’s not as productive as it seems but is costly in terms of the health toll and loss of efficiency. Let your customers find the helping hand at the end of their own sleeve, and intervene only when they c
  25. Random Tech Support Thoughts 1. If you ask multiple questions in a reply to a customer, they will answer only one. Usually the last one. Sometimes the first one. Numbering your questions really helps.
  26. $84 billion
  27. Lessons learned from analyzing 7 million customer support tickets Next month we are going to hit a total of seven million tickets handled by the Jitbit Helpdesk customers. Jitbit has been around for almost ten years, and we've accumulated a lot of data. So we thought we dig in and see what we can fi
  28. Thoughts on Out of Office Emails Here's the one little email that makes me wanna kill myself. I am currently out of the office on vacation. I will be back in the office on Monday, MM/DD/YY. Please contact COLLEAGUE X with any requests you may have: colleague@email

2018 3

  1. The Power Of A Mobile Help Desk Towards Your Customer Support Success Consistent improvement on your customer support in this digital era is becoming inevitable with the new emerging customer needs. Let me explain: customer support is evolving day by day due to the changes in customer behaviors beca
  2. Amazing Facts About Happy Customers You Should Know Achieving customer happiness is challenging, but worth your efforts because it pays back dearly and for long term. Here’s what I mean: happy customers are a goldmine to your business and are associated with fascinating benefits. That’s why you must
  3. The 5 Best Things About Customer Service Speed Providing solutions to customer’s problems and answering their questions is a priority in ensuring customer satisfaction. However, the speed at which you offer those services matters most because customers hate waiting. By the time a customer approaches

2017 3

  1. All Hands Support: 5 Reasons Everyone Should Spend Time In Customer Service By now, most organizations have adopted or started planning for a 'customer-first' approach to the way they do business. That comes as no surprise. In an age of increasing demand and offer, customer retention requires more t
  2. Customer support interview questions "Hire slow, fire fast." Many companies do the opposite. Especially startups. Pressure for speed and growth forces managers to be fast at hiring ("we need someone on customer service position YESTERDAY!") but very slow at letting poorly performing people go. Don't
  3. Product update: Real-time updates, Upload Files via drag-and-drop and more Here is an overview of all the recent Jitbit Helpdesk updates

2016 8

  1. How to avoid burning out at a customer support job As I said multiple times, customer support is a very stressful job. The best thing you can do for your productivity is to take care of your mental health. I believe this is the hardest part about the job and I struggle a lot with this. I wanted to s
  2. How to handle negative customer feedback Customer support is not all roses - quite often you have to deal with criticism from your customers. It’s very easy to take it personally and ruin your relationships with a client even further. How do you deal with situations like that? Here is the first thin
  3. Zapier Help Desk integration is released with new features Ever since we started developing Jitbit Helpdesk, we’ve been focusing on keeping the app simple. We believe this is what makes us stand out from the competition – our help desk is not bloated with dozens of buttons, checkboxes, and features
  4. A 10-point Checklist for a Great Customer Support Interaction It’s hard to stay on top of your customer support game all the time – it can get stressful, chaotic and crazy. That is why I created this checklist for myself to ensure that I’m always doing my best with every ticket.
  5. Complete Guide to SaaS email follow-ups Email marketing in SaaS is a hard thing to figure out. What emails do you need to send? When and how often do you need to send them? What should the email subject say? How do you avoid getting into spam? How do you make people open and read the emails?
  6. All-hands support: pros and cons All-hands support — an approach where everyone in a company does customer support to some extent — has been a widely discussed topic lately. The idea is not new. A lot of big companies, like Basecamp, Stripe, Slack and even us, have been advocating this for quite som
  7. 10+ friends
  8. 4 easy ways to improve your customer service No matter how good your customer service is you can always do better. Today I've prepared a couple of tips that helped us a lot recently.

2015 6

  1. 7 worst tech support responses In this blog, we've talked a lot about things you should say in your emails to customers. Today we are going to talk about phrases that are better left unsaid.
  2. 7 Things Customers Don't Want to Hear As a customer service professional, you know that when you get customer service right, you make a customer for life. But when you get it wrong, the customer will spread her bad experience with your company like a fast-moving oil slick all over Facebook and Twitt
  3. Robotic 'enterprisey' customer support is not the worst kind We've talked a lot about how you should talk to customers – the whole "be a human, not a robot" thing. This is still an issue in many companies. When I get responses to some of my support inquiries, I often wonder if a human being is even
  4. Dealing with difficult customers For the most part, our customers are pleasant and reasonable people. I'm sure your customers are the same. However every once in a while there comes a customer who is hard to deal with. He is annoyed, upset or maybe even plain rude. Here is how we handle complicated
  5. Quick tips for answering support emails better Here's some short, nice, quick and actionable tips on how to better respond to customer support emails:
  6. 7 Brands that Revolutionized Customer Support All these companies are known for amazing customer support (apart from offering a great product/service). And all these companies have one thing in common - customer support is everyone's job. Engineers, developers, executive officers, founders - everyon

2014 8

  1. 5 Reasons to Switch from Email to a Helpdesk System How many times have you "marked something as unread" to deal with it later? Don't get us wrong, email is perfectly fine if used appropriately. Especially for early stage startups that need to focus on launching their first product and getting their
  2. Meet the new Jitbit Helpdesk mobile apps Just a quick update on the current state of our mobile apps - something that has started as a hobby project, grew up to be something used by thousands of people every day. But as you've probably noticed, we haven't pushed new updates in a while (especially fo
  3. 10 signs you’re not ready for a tech support job So, you've decided to become a customer support agent. But do you have what it takes to be effective, successful and still enjoy your job? It mostly depends on your personal qualities and professional skills. But how do you know, if tech support suits
  4. 4 Time-saving tips for your Help Desk Help your helpdesk - follow these simple steps to make your support team more efficient with how they use their time.
  5. How to handle feature requests Whatever industry you’re in, you must be getting tons of feature requests from your customers. And there is a wide-spread belief in the tech industry that you should always respond "no" to them. At Jitbit we think that it couldn't be more wrong.
  6. “Amazing customer support defined”
  7. A single most effective SaaS email follow-up you're probably not using yet Email follow-ups are a growing trend in SaaS startups community — every successful founder I’ve met swears by it. At Jitbit we are no exception. Over the course of last two years we’ve sent thousands of emails to customers an
  8. Setting up a low-memory email alert on a Windows server Since most of our customers are helpdesk teams and IT-support departments, we will sometimes publish useful tips for IT pros on this blog. This is how you set up a low-memory email alert on a Windows 2012 Server: