The Curious Engineer

All blogs / AI / ML

Geoff Innis

learn.microsoft.com/en-us/archive/blogs/geoffreyinnis

Driving innovation in the Service pillar of Dynamics 365

AI / MLSoftware / engineering practiceMicrosoft blogsMSDN archive

’16’17’18’19’20’21’22’23’24’25’26
Posts
15 from 20 May 2016 to 13 Mar 2019
Posting
archived, read-only
Kind
personal blog
Feed
https://learn.microsoft.com/en-us/archive/blogs/geoffreyinnis/feed.xml

2019 1

  1. Lightweight Geospatial in Dynamics 365 for Phones

2018 3

  1. Phone Call Transcription and Insights with Video Indexer and Dynamics 365 (Part 2)
  2. Phone Call Transcription and Insights with Video Indexer and Dynamics 365 (Part 1)
  3. Enhanced Knowledge Base Usage Analytics with Azure Application Insights and Power BI

2017 5

  1. Bots as Chat Agents, with Escalation to Live Agents
  2. The Intelligent Agent Assistant: Bots in the Agent Desktop – Part 2
  3. The Intelligent Agent Assistant: Bots in the Agent Desktop – Part 1
  4. Product and Part Identifier Bot using Custom Vision Service
  5. Intelligently Routing Cases by Product with Cognitive Services Custom Vision

2016 6

  1. Bringing Bots into an Omni-channel Customer Service Strategy – Part 2: Creating Cases
  2. Routing Cases by Sentiment with Cognitive Services Text Analytics
  3. Sentiment Analysis in USD with Cognitive Services Text Analytics
  4. Bringing Bots into an Omni-channel Customer Service Strategy – Part 1
  5. Automating Agent Actions with Cognitive Services Speech Recognition in USD
  6. A New Blog by Geoff Innis: Innovating with Service from Microsoft