The Curious Engineer

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Microsoft Dynamics CRM Unified Service Desk

learn.microsoft.com/en-us/archive/blogs/usd

Official blog for the Unified Service Desk team

Software / engineering practiceDev tools / editors / IDEsMicrosoft blogsMSDN archive

’15’16’17’18’19’20’21’22’23’24’25’26
Posts
41 from 25 Sep 2015 to 21 May 2019
Posting
archived, read-only
Kind
company blog
Feed
https://learn.microsoft.com/en-us/archive/blogs/usd/feed.xml

2019 2

  1. Deprecation of Unified service desk 3.2 and lower versions, and features
  2. Public preview of Unified Service Desk 4.1

2018 9

  1. Internet Explorer prompts for password after selecting Remember my credentails option
  2. Introducing Unified Service Desk Performance Analyzer
  3. Fix for the non-functioning buttons present in Dynamics 365 command bar after solutions are installed
  4. Unified Service Desk 4.0 is released - A modern, unified, adaptable, and reliable offering
  5. How tab opens in Unified Service Desk considering Sort Order values
  6. Best Practices for Unified Service Desk Deployment and Upgrade
  7. Introducing Best Practices Analyzer for Unified Service Desk
  8. Unified Service Desk 3.3.0 is Released
  9. Unified Service Desk 3.2.0 is Released

2017 9

  1. Unified Service Desk 3.1.0 is Released
  2. Unified Service Desk Automated IE Process Cleanup
  3. Unified Service Desk and TLS 1.2 Mandate for Dynamics 365 (Online)
  4. Unified Service Desk Best Practices (Part 5) – Open PDF Files in an IE Process Hosted Control
  5. Unified Service Desk 3.0.0 is Released
  6. Installing Unified Service Desk to the new Dynamics 365 - "United Kingdom" region
  7. Unified Service Desk 2.2.2 is released!!!
  8. Unified Service Desk 2.2.1 is released!!!
  9. Create a quick search field in USD

2016 11

  1. Thinking Outside the Shell
  2. Deprecating some predefined Unified Service Desk themes
  3. Avoiding the extra prompt asking the user if they would like to close this window
  4. Announcing TechNet Wiki for Unified Service Desk
  5. Unified Service Desk Best Practices (Part 2) – Using FireRequestAction
  6. Automating Agent Actions with Cognitive Services Speech Recognition in USD
  7. Support for Interaction Centric Forms within Unified Service Desk
  8. Citrix and Unified Service Desk
  9. Automatic CRM Network Diagnostics with USD
  10. Exchange information between Unified Service Desk and Standard Web Applications
  11. IE Process mode gives https://event popup

2015 10

  1. Unified Service Desk (USD) Learning Resources
  2. Preloading session data for a better agent experience
  3. Customization Files in Unified Service Desk
  4. Using Horizontal and Vertical Split Panels in Unified Service Desk
  5. Creating Generic USD Toolbar Button
  6. Using the new CRM theming in Unified Service Desk
  7. Working with email templates in Unified Service Desk
  8. The ins and outs of Unified Service Desk's Agent Scripting tool
  9. Inserting USD events into HTML javascript logic and acting upon it
  10. How to use the special actions, ExecuteOnTimeout, ExecuteOnDataAvailable, ExecuteOnExpressionTrue