The Curious Engineer

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helpshift-engineering

medium.com/helpshift-engineering

Engineering blog for Helpshift

Software / engineering practiceEngineering blogs

Posts
10 from 28 May 2025 to 22 Jul 2026
Posting
monthly (8 in the last year)
Kind
company blog
Feed
https://medium.com/feed/helpshift-engineering

2026 5

  1. From Pass/Fail to Confidence Levels: The Evolution of QA in the AI Era
  2. Building a Centralized Alerting Framework for Data Quality Monitoring and Incident Management
  3. One in a Million Ways to Detect Customer Churn — Powered by Pure Metric Engineering
  4. Migrating from a Monolithic Orchestrator to Apache Airflow
  5. Agile vs. Waterfall QA: A Comparative Guide

2025 5

  1. From Data to Insight: Helpshift’s Journey with ML Observability
  2. The Hidden Layer of Analytics: How QA Builds Trust in Data
  3. Why Mentorship Matters? Beyond Tasks and Deadlines
  4. How Data Powers Agent Productivity
  5. Using Clojure channels to increase throughput